One of the things that frustrate me the most as a customer is inconsistent service standards, inconsistent procedures and people's inability to deal effectively and honourably with different types of…
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Several years ago I read a great book called 'Kids Are Worth It - Giving Your Child the Gift of Inner Discipline' by Barbara Coloroso. This book has served me…
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Selling can get quite confusing sometimes. Prospects or clients saying one thing and doing another. It's hard enough that you put in all that effort and have your sale go…
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An Audience with Procurement Part 2 Following for last week's piece on Procurement, I promised I would delve further into the view from the other side of the table and…
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Recently I was approached by the head of CISP Australia (Chartered Institute of Purchasing and Supply) www.cipsa.com.au (broken link), Jonathan Dutton to be their after dinner speaker at the Women…
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Picking up from my recent posting "We'll meet again" I thought it would be worth looking at how First Impressions can impact our opinions of other people and their opinions…
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Every sales person knows the relationship of prospecting to sales is critical. Without prospecting you are not likely to get a sale. We all know the relationship of sales to…
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Attracting and Searching for Candidates Just like sales, in today's market you need a combination of 'Push & Pull ' contact strategies for finding the right candidates for your business.…
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Selling and servicing across cultures is more common now than it has ever been. And as more and more of us come across international sales opportunities I thought it would…
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What is your position on SUSTAINABILITY? What community improvement activities is your company involved with? These are questions, among many others, that my team and I are responding to for…
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