value-micro-interactions

The Power of Micro Moments of Humanity: Small Acts, Big Connections

By / / Attitudes & Behaviours, Brain Science, Communication, Life Skills

In 30 seconds

In a fast-paced, disconnected world, small interactions, what I have termed—micro moments of humanity—can transform how we connect with others. These fleeting exchanges, like a shared smile, a thoughtful question, or genuine attentiveness, help us see, hear, and value the people around us. They foster trust, empathy, and a sense of belonging, reminding us of our shared humanity.

Micro moments are about mindful presence and gentle curiosity. Asking meaningful questions like “What’s something that made you smile today?” opens space for authentic connection. These small acts not only make others feel seen but also enhance our well-being by releasing …

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building-rapport

Have We Lost the Ability to Build Rapport?

By / / Attitudes & Behaviours, Brain Science, Communication, Sales Skills

In 30 seconds

In a world dominated by social media and hustle culture, the art of building rapport—a vital human skill—feels increasingly lost. Rapport fosters trust and connection, yet today, interactions often feel superficial, transactional, and lonely. Biologically, our brains are wired for connection through mechanisms like mirror neurons and oxytocin, but these are disrupted by online performances and self-promotion. Oversharing and invasive behaviour further erode trust, while dangerous personalities like social narcissists exploit others under the guise of charm. Reclaiming rapport requires authenticity, empathy, and listening with intent

In 2 minutes

Rapport is a vital part of human interaction, the glue that …

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Deep Practice – The Path to Soft Skills & Sales Mastery

By / / Attitudes & Behaviours, Blog, Brain Science, Coaching, Education in Sales, Emotional Intelligence, Learning and Development, Sales Coaching, Sales Skills, Sales Training, Selling Better, Soft skills

In 30 seconds

Mastering soft skills, such as empathy, emotional intelligence, and active listening, is key to success in sales and service. These skills foster strong customer connections and help create value-driven solutions. Deep practice, a focused approach to skill-building, involves breaking down complex tasks outside of a person’s comfort zone into manageable steps and practising them intentionally and repeatedly. Sales and service professionals can refine their techniques through purposeful practice and immediate feedback. Leaders and coaches play a crucial role by guiding their teams through actionable steps, providing feedback, and fostering continuous improvement that translates into better performance.

In 2.5 minutes

Mastering …

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I’m in sales, you’re in sales, we’re all in sales

By / / Attitudes & Behaviours, Blog, Brain Science, Call Reluctance, Everybody lives by selling something, Human-centred, Life Skills, Opportunity, Prospecting, Sales Psychology, Selling Better, Success

When my eldest son was eleven, he said to me ‘Mum I don’t believe everybody lives by selling something’. I said, ‘That’s interesting, why do you say that?’ and he started to try to persuade and convince me as to why this statement wasn’t true. So I said to him ‘by you trying to persuade and convince me why this isn’t true, aren’t you trying to sell me something?’ To which he said ‘Ahh, I get it Mum.’

Yes, we are all in sales, one way or another.

If you have ever tried to initiate contact with a person …

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Sales Trend 3: Human Centred Selling – designing Empathetic Customer Centric Cultures

By / / 12 Sales Trends Pages Category, Attitudes & Behaviours, Brain Science, Collaboration, Communication, Complex Selling & Transactional Selling, Customer Service, Emotional Intelligence, Sales Culture, Sales Trends

Sales Trend 3 from the Barrett 12 Sales Trends Report for 2018 is about Human Centred Selling.

Bestselling author and business icon Stephen Covey once said: “When you show deep empathy toward others … That’s when you can get more creative in solving problems”.

In this hyper connected world it’s easy to gain access to information and make simple online purchases that are transactional in nature; items that we know how to use ourselves. However, today there is so much information and so many choices available that many customers are finding making buying decisions overwhelming, especially when things move beyond the …

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Lessons from Introverts on how to be better salespeople

By / / Attitudes & Behaviours, Brain Science, Neuroscience, Sales Culture, Sales Talent

Last week I wrote about the value that engineers, technicians, scientists and mathematicians can bring to the world of selling into the 21st century. I mentioned their qualities of analytical thinking, problem solving, their deep knowledge base, among other things. I also referred briefly to the traits of introverts, ambiverts and extroverts.

As mentioned it has been a long held belief that extroverts made the best salespeople; the gift of the gab, being charming and persuasive, telling a good story, people oriented and friendly, and all that.

However, the qualities of introversion and ambiversion are proving, in some or …

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The power of language and intent in Sales & Coaching

By / / Attitudes & Behaviours, Brain Science, Coaching, Communication, Neuroscience, Sales Coaching, Sales Culture, Sales Leadership, Sales Management, Sales Psychology

For the last 5 weeks I have been working around Australia helping a major client get their sales leadership team ready to roll out their new Sales Strategy and Sales Process, their version of ‘the way we sell around here’. It’s been pretty exciting and extremely well received. Why? The language we are using is clear, simple, strong and positive. Our intent is purposeful and inspiring. There is a compelling reason to want to be a part of this new era. People can see a clear pathway forward.

Part of this sales strategy and sales process roll out …

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Getting your sales perspective in 2015

By / / Attitudes & Behaviours, Brain Science, Communication, Emotional Intelligence, Life Skills, Sales Psychology, Sales Skills, Value Based Selling

Perspective Taking is a critical life skill that can serve us well no matter what role we are in.

Perspective Taking is also a vital sales skill if we want to develop viable relationships with clients, influence people to consider and buy our offerings, grow sales and lead successful sales careers.

What is Perspective Taking?
Perspective Taking is the act of viewing a situation, or understanding a concept, from an alternate point-of-view. Perspective Taking is the process of temporarily suspending one’s own point-of-view in order to view a situation as someone else might. This process does not necessitate any form of affinity, …

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Put the polish on your new sales year

By / / Brain Science, Brand & Reputation, Neuroscience in Sales, Presentation & Grooming, Sales Presentation & Grooming, Self Development, Self Promotion

I have previously written about ‘putting yourself in another’s shoes’, however, I have never written about actual shoes before. In this post I wanted to raise awareness about our attire, our physical presentation – as sales and business professionals. There are 2 key areas we need to consider:

  • The overall congruence of what we are wearing and how we present
  • The relevance and suitability of what we are wearing and how we present

    • You may think this topic doesn’t matter much with the broader and more relaxed approach to business attire these days, but it does. Consciously …

    Put the polish on your new sales year Read Post »

    Curiosity – A Foundation to Sale Mastery

    By / / Attitudes & Behaviours, Brain Science, Success

    Let’s start with a question: What is the most important quality of highly successful salespeople? This question is often on the mind of anyone looking to sell well. There is much speculation about what this elusive quality actually is.  The truth is that there are many traits that make for highly successful salespeople , but the number one quality that makes top sales performers outstanding is…

     their desire and dedication to engage in self-appraisal and continuous learning.   

    We have not met a successful sales person yet who doesn’t want to know how to be …

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