In December 2023 we published Barrett’s 12 Sales & Business Trends for 2024. This is a summary of that report, in case you missed it. For decades, the business world…
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Sales Trend 10 of the Barrett 12 Sales Trends Report for 2023 is about the importance of designing human-centred buying-selling-servicing processes. In 30 seconds Buying-selling-servicing processes are the collection of…
In 30 seconds Consumers now demand transparency from businesses. They want -and have the right- to know how and where their products were made, the environmental impact, how the business…
Imagine navigating through a big city without a roadmap or a sat nav system. If you’re lucky and have experience (aka a history of trial and error), or are good…
AND WHY IT IS IMPORTANT TO GET IT RIGHT Ever wondered how your team or your colleagues convey a “no” to their customers when necessary? Or how consistent this kind…
Sales Trend 9 from the Barrett 12 Sales Trends Report for 2021 is about the much-changed Conference and Events industry. By guest author Donna Morris – Book Speakers Direct Sitting…
I don’t think people will find it surprising that in the last year, in particular, business leaders – those leaders of corporations and big business- have been focusing on making…
Did you know that most businesses are unaware of the repeat business and new sales opportunity potential that lies within their customer service teams? There’s a stat going around that…
Blog Podcast Your browser does not support other methods, please download it. Download (use 'right click' then 'save as') A key to a successful customer experience is to enter client interactions...
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