Training Needs Analysis
Training Needs Analysis (TNA) is a systematic process used to identify the gap between employees’ current skills, knowledge, or abilities (KSAs) and the requirements needed to meet business goals. It answers who needs training, what specific training is required, and how learning interventions can solve operational problems.
To conduct an effective TNA, we follow a structured, evidence-based approach:
Define Business Goals: We start with the end in mind. We identify the company-wide objectives (e.g., reducing safety incidents, lowering onboarding times, or passing regulatory audits) rather than starting with a list of courses.
Identify Required Competencies: We break down the specific job roles and determine exactly what KSAs are necessary to hit the goals defined above.
Assess the Current State: We gather qualitative and quantitative data to establish where employees currently stand. We utilize performance reviews, direct observations, customer feedback, and surveys.
Analyze the Gap: We compare the required KSAs against the current state. We distinguish between true skill gaps (where training is needed) and systemic/motivational issues (where process changes are needed).
Prioritize Training: We rank the identified gaps based on compliance requirements, operational impact, and strategic priority to allocate training budgets effectively.
Great for assessing your sales, service, management or interpersonal skills fitness and learning needs against a core competency framework.
We offer Training Needs Analysis for:
- Sales
- Direct Sales / New Business Development
- Account Management
- Sales Support
- Outbound Telesales
- Inbound Telesales
- Sales Management
- Customers Service
- Management
- Communication and Interpersonal Competencies (non sales roles)
- Individual and team reports are available
- Single, 180 and 360 degree
Speak to us about your sales training needs.
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