Do you know where to invest your training and development dollar?
We offer immediate access to off-the-shelf and customised Online Training Needs Analysis (TNA) Questionnaires for the following competency assessments:
- Sales
- Direct Sales / New Business Development
- Account Management
- Sales Support
- Outbound Telesales
- Inbound Telesales
- Sales Management
- Customers Service
- Management
- Communication and Interpersonal Competencies (non sales roles)
Great for assessing your sales, service, management or interpersonal skills fitness and learning needs against a core competency framework.
- Individual and team reports are available
- Single, 180 and 360 degree
Customised TNA
The TNA is competency based and would use findings gathered from your job design project. We customise the Barrett Online Training Needs Analysis Questionnaire using superior performance competency data compiled from a competency profiling project. All participants would be rated on each competency, via a collaborative discussion with their direct manager. Findings will be summarised to identify individual and group training priorities.
Speak to us about your sales training needs.
Talk to us, your selling better advisory team, and we’ll be able to advise you on the best training solution for your business.
Case Study
Selling Better Case Study: How to do it properly
Industry: Banking/Finance/Agribusiness Type: Public
Successfully combined two sales operations that came together due to a business acquisition. The project lead a complete culture and mindset shift across the entire organisation to improve the customer experience and lift sales.
Your Clients Don’t Want Your Product (And Why That’s Great News)
In 30 seconds Nobody wants a mortgage: they want a home. Nobody wants insurance: they want peace of mind. This truth applies to almost every product: clients don’t want what you sell, they want ...
NES Outshines NPS: The Key to Customer Loyalty in 2025
In 30 seconds The Net Easy Score (NES) has stepped out of the Net Promoter Score’s (NPS) shadow, becoming the key to customer loyalty in 2025. NES measures how easy it is to resolve issues or complete ...
Rebel Rebel Resilience: Bowie’s Blueprint for Thriving Under Pressure
In 30 seconds David Bowie’s fearless reinvention inspires sales leaders and teams to thrive under pressure. Betrayed by manager Tony Defries and stuck in a post-Let’s Dance slump, Bowie pivoted ...
Apple’s Call Screening: A Game-Changer for Smarter Prospecting in Sales & PR
In 30 seconds Apple’s iOS 26 call screening feature, requiring callers to state their name and purpose before the phone rings, is reshaping cold calling. With over half of Australia using iPhones, ...
