Welcome to 2009. Over the summer break I was talking with a number of friends about what 2009 will hold for us, our families, our communities and our businesses. Without…
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Each week we meet and speak with a variety of prospective and/or existing clients who have problems they need solving in our area of expertise. It is more than likely…
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As mentioned before, Sales and Service roles are not for the faint hearted and can often take their toll on your good nature, your energy and your ability to deal…
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Ever misinterpreted or missed hearing important information which meant that you missed a vital opportunity? You're not alone. Listening has always been, and still, one of life's most vital skills.…
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One of the things that frustrate me the most as a customer is inconsistent service standards, inconsistent procedures and people's inability to deal effectively and honourably with different types of…
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Selling and servicing across cultures is more common now than it has ever been. And as more and more of us come across international sales opportunities I thought it would…
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I have noticed that good sales people are often great storytellers. They have the ability to find the right story to resonate with your situation. They speak from experience and…
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Giving away the margin and undercutting your prices because you can't say 'NO' is no good for anyone. It devalues you, your product, and your market. If done on mass…
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I confess, like most sales people I do not like - no I hate - paperwork and administration, because in my experience most of it is unnecessary. Aggh! I hear…
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