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Landing on the Hudson – Again. Leading Through Disruption

By / / Attitudes & Behaviours, Business Growth, Emotional Intelligence, Resilience, Strategy, Teamwork

In 30 seconds

The Problem: Global instability – geopolitical tensions, oil volatility, supply chain pressure – is creating real uncertainty for leaders, sales teams, and client-facing professionals. The temptation to retreat, go quiet, or panic is understandable. But it is exactly the wrong response.

The Shift: The businesses that outperform in a crisis are never the ones who waited it out. They invested in their people, stayed close to their clients, and kept moving – even when the ground was shifting beneath them.

The Solution: Get ahead of it. Steady your leadership, sharpen your messaging, and keep your team sales fit. The plane can be landed. You know how.

Landing on the Hudson – Again. Leading Through Disruption Read Post »

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Rebel Rebel Resilience: Bowie’s Blueprint for Thriving Under Pressure

By / / Attitudes & Behaviours, Emotional Intelligence, Life Skills, Resilience

In 30 seconds

David Bowie’s fearless reinvention inspires sales leaders and teams to thrive under pressure. Betrayed by manager Tony Defries and stuck in a post-Let’s Dance slump, Bowie pivoted with Tin Machine, embracing authenticity. His mantra, “throw away your best work to move forward,” fuels resilience. Drawing from Antifragile, GRIT, and Learned Optimism, reframe pressure as opportunity, align with purpose, and build loyal tribes. Choose progress over paralysis, dance through chaos like Bowie’s Diamond Dogs tour, and turn setbacks into wins. Be a rebel, let resilience be your anthem and make every challenge your stage.

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stop-start-keep

Reflect, Adapt, and Succeed: The Stop-Start-Keep Approach

By / / Attitudes & Behaviours, Blog, Resilience, Sales performance, Sales Results, Self Development, Success, Uncategorized, Wellbeing

In 30 seconds

It’s the end of the financial year in Australia, and it’s a good time to recognise our successes and reflect on what we’ve learned on the financial year 22/23.

At Barrett we use the “Stop, Start and Keep doing” tool:

  • Stop – What do I/we want to Stop Doing? Identify practices, behaviours, or processes that don’t work for you/your team. This way you can phase it out.
  • Start – What do I/we want to Start Doing? Identify new practices, behaviours, thoughts, or processes that could bring positive change.
  • Keep doing: What do I/we want to Keep Doing? Acknowledge what works and successes …

    • Reflect, Adapt, and Succeed: The Stop-Start-Keep Approach Read Post »

    EQ or RQ

    From EQ to RQ: The Evolution of Emotional Intelligence

    By / / Blog, Emotional Intelligence, Human-centred, Resilience, Sales Skills

    In 30 seconds

    EQ – emotional intelligence – has been top of mind in business since the 1990s.

    Mastering EQ is essential to personal and professional development when it comes to performing well in leadership, sales and service, or any other role, paid or voluntary.

    However, mastering EQ is not enough to help us succeed in business and in life. For people and organisations to flourish and prosper, the nature and quality of human-to-human relationships matter.

    This is where RQ – relational intelligence – comes into play.

    RQ is about self AND other awareness, ethical intelligence, creating a deep sense of mutual trust underpinned by …

    From EQ to RQ: The Evolution of Emotional Intelligence Read Post »

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    How healthy & resilient is your sales system?

    By / / Blog, Resilience, Sales System, Systems Thinking

    When it comes to sales systems, most people usually associate them with some sort of platform, application, or CRM, from pipeline management to post-sales calls, or anything in between.

    At Barrett, when we talk about a ‘sales system’, or a ‘systems-approach to selling’ we refer to something different, more holistic, more resilient.

    Let’s begin with some definitions so we’re all on the same page.

    A system is a collection of organised things, a whole composed of relationships among its members.

    A resilient system protects its critical capabilities (and associated assets) from harm by using protective resilience techniques to passively resist adverse events and conditions …

    How healthy & resilient is your sales system? Read Post »

    world-gratitude-day-21-09-2021

    World Gratitude Day: The Moral Case for Gratitude, especially in uncertain times

    By / / Blog, Common Ground, covid-19, Ethics & Values, Gratitude, Life Skills, Remote selling, Resilience, Sales Psychology, Self Development, Value Based Selling

    Tuesday 21 September 2021, is World Gratitude Day

    In March 2019, I published my first paperback book: 142 Days of Gratitude that changed my life forever 

    It is part memoir, part self-help, part business book all underpinned by science and philosophy.

    In it I wrote a chapter about the moral case for gratitude. Given we are living in uncertain times I thought we could reflect for at least a few minutes, the time it takes you to read this article, on the power of gratitude to change our lives for the better.

    So here’s my contribution to World Gratitude Day.  

    The Moral Case …

    World Gratitude Day: The Moral Case for Gratitude, especially in uncertain times Read Post »

    reclaiming-our-senses-and-sense-of-self-in-the-pandemic

    Reclaiming our senses & sense of self in the pandemic

    By / / Blog, covid-19, Resilience, Wellbeing

    Much has been written, discussed, and debated about the effects of the pandemic on our health, the economy, jobs, and society; and more is being raised about its consequences to our mental health and overall wellbeing.

    Every day we learn about discoveries, observations, and insights on the impact of the pandemic on our working memory and concentration, our ability to deal with the social isolation, lockdowns, changes in habits, curtailed liberties, and so on, as well as our overall patience and ability to integrate all these changes without losing our minds in the process.

    In Australia, at least, we appear to be …

    Reclaiming our senses & sense of self in the pandemic Read Post »

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    Lessons I’m learning about myself & my business during COVID-19 – The Sequel

    By / / Attitudes & Behaviours, Blog, Collaboration, Communication, covid-19, Life Skills, Resilience, Strategy, Teamwork

    Blog Podcast

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    Four months into the pandemic, I wrote about lessons that I was learning about myself as a leader, and my business. Like for so many people, lessons keep revealing themselves to me this year, so I thought I would write a sequel.

    The second part of the year presented more and different challenges, like the second and stricter lockdown in Melbourne, governments around …

    Lessons I’m learning about myself & my business during COVID-19 – The Sequel Read Post »

    sales-teams-r-u-ok

    Hey, Sales Teams RUOK?

    By / / Attitudes & Behaviours, Blog, covid-19, Resilience, Sales Coaching, Wellbeing

    Blog Podcast

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    Thursday 10th September 2020 is International ROUK day.

    We thought it would be appropriate to reach out to all the sales teams out there who are navigating their way through the pandemic and acknowledge that selling is a challenging career at the best of times, and COVID-19 has added a whole new level of pressure that can affect our mental health and wellbeing.

    We …

    Hey, Sales Teams RUOK? Read Post »

    time_is_now

    The Time is NOW for Purposeful Optimism

    By / / Attitudes & Behaviours, Blog, Collaboration, covid-19, Innovation, Life Skills, Opportunity, Optimism, Purposeful Optimism, Resilience, Sales Essentials, Sales Skills, Sales Strategy, Selling Better, Strategy, Success, Wellbeing

    I get the feeling, at this stage of the COVID-19 crisis, that many of us feel like we are living in a kind of ‘Twilight Zone*’ – an ambiguous area between the boundaries of two concepts, conditions – a grey zone; or a state of surrealism, where things that should not make sense seem to do so; or an indefinite or transitional condition. Take your pick.

    For many of us, everything we have taken for granted or accepted as standard has been thrown into question. If you’re like me, you’re likely asking yourself, your family, your team, your clients and suppliers, …

    The Time is NOW for Purposeful Optimism Read Post »

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