We have discussed the importance of soft skills in the past, in fact, it was one of our 12 Sales Trends for 2020.
However, this is an increasingly relevant topic. It is estimated that by 2030 soft skills will be key in 2 out of 3 jobs. Those with the right skills in the right context will increasingly choose how, where and when they work, and businesses that invest in developing their employees’ soft skills will benefit, too. It’s been estimated by Deloitte Access Economics that employees with effective soft skills could increase revenue by more than $90,000 per person.
People with better interpersonal and self-management skills, such as teamwork, collaboration, communication skills, problem solving and critical thinking to name a few, make and create much healthier, more productive, and happier customers and work environments.
This is particularly relevant for people in sales and other customer facing roles. Sales and Service skills are the quintessence of Soft Skills.
Until recently, however, it was difficult for people who work in sales, client-facing roles and other human-to-human work to demonstrate and get recognised for their capabilities and competencies.
Digital Credentials
That is why we have partnered with Credly -the world’s largest and most connected digital credential network- to provide Digital Credentials for all our courses for all levels of sales and service, and all the way through to sales management and leadership. We can translate learning outcomes and skills into a portable, data-rich, and verified badge that speaks a common language of knowledge, skills, and abilities.
Digital credentials pull your new honed skills out of your home or your computer so you can show people what you know and can demonstrate.
For businesses, Digital Credentials transform knowledge, skills, and abilities into a common, verified language that empowers the organisation to make more informed decisions about teams’ career advancement and job promotions, further training and development needs, and clear minimum standards of excellence.
Digital Credentials improve program completion rates, encourage a more applied and fairer coaching culture, and are easy to share through social media or even in a signature panel.
If you want to know more about how Soft Skills and Digital Credentials can help you and your organisation sell and service better faster, contact us.
Remember everybody lives by selling something.
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