Sales Trend 7 from the Barrett’s 12 Sales Trends Report for 2018 is about leadership, in particular, which characteristics are key for leaders in times of flux. The state of flux we are experiencing, is bringing about a shift in the top key qualities required to be an effective business executive and leader. It’s not […]
Sales Leadership – the power of preparedness, curiosity and courage in times of flux
- Jul 26, 2018 10:47 am
- Written by Sue Barrett
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Why Purposeful Optimism is great for business
- Jul 19, 2018 4:07 pm
- Written by Sue Barrett
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I want you to imagine that you are a 24 year old graduate going for job interviews. In this instance, you are being interviewed by a multinational who takes you to the next stage- completing a range of psychometric assessments followed by an interview with a psychologist. Imagine if you will, that this psychologist starts […]
Is a Net Promoter Score a valid predictor of customer loyalty?
- Jul 12, 2018 11:09 am
- Written by Sue Barrett
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In your business travels you may have heard of the acronym NPS. It stands for Net Promoter Score. Developed by Fred Reichheld of Bain & Company and Satmetrix in 2003, NPS is a management tool designed to gauge the loyalty of a firm’s customer relationships. It serves as an alternative to traditional customer satisfaction research […]
What are YOU doing to create space for opportunities?
- Jul 6, 2018 10:13 am
- Written by Sue Barrett
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In recent months, I have deliberately chosen to start each week by writing down this statement: ‘Be open to great opportunities’ This statement appears at the top of my To Do list book that I take with me everywhere. It is handwritten and highlighted with yellow highlighter. I have chosen to do this for several […]
Are your salespeople stumbling at hello?
- Jun 29, 2018 5:18 pm
- Written by Sue Barrett
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We all want better sales performance and, as I mentioned last week, there are different ways to get there. A good starting point to understand what your team needs to sell better and improve their performance is assessing where they need help. For example, through an attitude and activity based questionnaire you can measure if […]
We all want better sales performance, but what works best?
- Jun 20, 2018 4:30 pm
- Written by Sue Barrett
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Most of us will agree that as sales leaders we want better and more consistent sales performance. The approaches on how to get there, however, vary greatly. Some tactics offer a temporary lift in sales while other strategies deliver more sustainable changes and lifts in performance over the long term. We’ve outlined three different approaches […]