AND WHY IT IS IMPORTANT TO GET IT RIGHT Ever wondered how your team or your colleagues convey a “no” to their customers when necessary? Or how consistent this kind…
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Sales Trend 9 from the Barrett 12 Sales Trends Report for 2021 is about the much-changed Conference and Events industry. By guest author Donna Morris – Book Speakers Direct Sitting…
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I don’t think people will find it surprising that in the last year, in particular, business leaders - those leaders of corporations and big business- have been focusing on making…
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Did you know that most businesses are unaware of the repeat business and new sales opportunity potential that lies within their customer service teams? There’s a stat going around that…
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A key to a successful customer experience is to enter client interactions with an open mind and an open heart ready to listen to, understand, and help the other person.…
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