Think you can get away with it. Think again

By / / Brand & Reputation, Ethics & Values, Mindful selling, Sales Relationships, Value Proposition & Value Add, Vision, Mission & Purpose

In the world of sales there has always been the following advice for customers and for good reason:

  • Buyer beware
  • Read the fine print
  • If it’s too good to be true then it is

And so on.

As much as I advocate for and encourage healthy, trust based, open transparent customer relationships I am fully aware of the ‘dark side’ in the profession of sales.

In my travels, sadly I hear of many stories about people being ripped off and taken advantage of often with no idea about what is happening to them until it’s too late. All under the guise of selling.

There will always be …

Think you can get away with it. Think again Read Post »

Some Good News Sales Stories

By / / Negotiation, Sales Relationships, Sales Skills, Success

You don’t have to discount price to win good business and good customer relationships even in tough markets.

I mentioned earlier this year my team and I are working on a large sales fitness training assignment in the finance sector around Australia. These guys are hard up against it when it come to ‘price’ being a key target at the moment. A number of their competitors are trying to buy market share with discounted prices. The market is being hammered with ‘discounting’ of all sorts – some clear, some not so clear and some very dubious.

Many people have commented ‘Is this …

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Count your chickens

By / / Communication, Customer Service, Prospecting, Sales Planning, Sales Relationships, Sales Tips

Everyone I am speaking to, at least, are aware they are working in a softening market. Some businesses of course are counter cyclical, meaning they can make money in these tougher times i.e. outplacement firms for all the obvious reasons, but they are more the exception. If you market is softer or heading or a down turn it doesn’t have to be all gloom and doom. It’s true now you have to earn your real money through proactive sales practices.

So with on the agenda, one of my clients in regional Australia kindly sent me a great article on “The three …

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Prayer and purposeful action

By / / Attitudes & Behaviours, Communication, Ethics & Values, Sales Relationships, Wellbeing

I awoke early this morning to the sound of gentle rain falling and found myself immediately praying for more. This prayer came automatically during one of the most tragic weeks in Victoria’s history with the tragedy of the bush fires in many parts of our state.

As a Victorian I have found myself upping my prayer quotient for rain for some time now, not just for the bush fires but for the many people whose lives are affected by the drought here and elsewhere. In addition to my prayers, like many families, my family and I have been doing our best …

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What’s in a relationship?

By / / Attitudes & Behaviours, Brand & Reputation, Collaboration, Communication, Ethics & Values, Sales Relationships, Self Development

 

 

The term ‘Relationship Selling’ is often bandied about by sales managers and sales people without properly defining what it really means.I often hear “We are in relationship selling” or “We need relationship sales people” however what I do not hear being asked is:

  • What type of relationship are we talking about?
  • What type of relationship are we looking for?
  • What do we mean by relationship selling anyway?

Relationship selling happens in any place where relationships are important. Thus when a husband and wife are negotiating about something, they will be more successful if they both consider the relationship as well as whatever it is …

What’s in a relationship? Read Post »

Making Decisions

By / / Attitudes & Behaviours, Sales Leadership, Sales Planning, Sales Relationships, Sales Skills, Value Proposition & Value Add, Wellbeing

Several years ago I read a great book called ‘Kids Are Worth It – Giving Your Child the Gift of Inner Discipline’ by Barbara Coloroso.

This book has served me very well as a parent giving me guidance in how to raise self-aware and self-disciplined children. In particular, I learnt by heart the following questions which I ask myself whenever I make decisions and in turn, have taught my children to ask whenever they make decisions.

The 3 Decision Questions are:

  • Is it life threatening?
  • Is it morally threatening?
  • Is it unhealthy?

For instance, when my then 7 year old son asked if his 2 …

Making Decisions Read Post »

A view for the other side

By / / Brand & Reputation, Complex Selling & Transactional Selling, Customer Service, Negotiation, Procurement, Sales Driven Organisations, Sales Relationships, Sales Skills, Sales Strategy

An Audience with Procurement Part 2

Following for last week’s piece on Procurement, I promised I would delve further into the view from the other side of the table and how, we, as sales people, view procurement and some of the practices which help or hinder sales and partnership effectiveness. And what our common enemy is.

So let’s take a look at the other side of the table.

Many a seasoned sales person can tell you story after story about the ‘Gunna Gunna’ customers:Gunna do this, gunna do that be it never goes anywhere.

Customers who spend very little with us but take …

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An Audience with Procurement

By / / Brand & Reputation, Negotiation, Procurement, Sales Relationships, Value Proposition & Value Add, Vision, Mission & Purpose

Recently I was approached by the head of CISP Australia (Chartered Institute of Purchasing and Supply) www.cipsa.com.au (broken link), Jonathan Dutton to be their after dinner speaker at the Women in Procurement Conference on 19 June 2008.

This was a new event on CIPSA’s calendar which provided a unique educational and networking opportunity for those interested in the advancement of women within the procurement profession. While procurement has traditionally been a very male-dominated profession, an increasing number of women have achieved success and recognition in recent years. The conference aimed to examine the challenges women face as they try to make …

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