‘It’s out of my control.’ ‘I can’t do anything about it.’ ‘I’m just the sales person.’
Sales people who sell in equipment and service contracts take note. This story is about you and your responsibility to the customer for the life of the sale not just the initial sale of the machine and the signing of the contract.
The quotes above are what I heard this week from a sales person from a well-known equipment manufacture who sold us a complete equipment and service package 18 months ago. It certainly wasn’t what I wanted to hear. Without going into too much detail we have had the ‘printer from hell’.
This piece of machinery has never lived up to the expectations promised by the afore mentioned salesperson and has been in … read more by subscribing.
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