It wasn't 'pie in the sky' or unachievable. Barrett was there to guide us to do our best- giving us the foundations, the knowledge, the behaviours and the structures to help us help ourselves. Barrett's individual, diagnostic approach 'was like a light bulb going on'. It helped people focus on themselves so they could see what was possible. The scientific, structured approach equipped us to push through those performance barriers together and pinpoint what wasn't working.