By guest writer Jens Hartmann, Head of L&D, Barrett
Driving away customers
Have you ever come across a salesperson making assumptions about you, your needs and expectations, or your experience? Then you are probably aware of how powerful these assumptions can be – at driving you away as a customer.
We experienced this recently. While undergoing renovations on our home, we ordered a new bathtub -stand alone, a very plain and symmetrical design – straight from a local manufacturer. However, when it got delivered after some 2 months or so, towards the end of the bathroom renovations as planned, it was not symmetrical at all –it had a weird big bulge on one side, and an elaborate internal recess on the opposite side.
When we enquired about this we learned … read more by subscribing.
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