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Why manners & courtesy are vital for successful selling, businesses & societies

Sometimes, the seemingly trivial daily acts we perform are the most important. Courtesy is but one example.

For instance, while driving your car, do you ever want to switch lanes but are prevented from changing by the heavy traffic? How do you feel when someone, recognising your problem, slows down, waves to you and lets you in? Your mounting frustration is likely to instantly transform into relief and thankfulness. You probably raise your hand as a sign of thanks and change lanes. Later, when you see someone else in a similar situation, do you also slow down and let them in? If you do, you are sharing and spreading the kindness you received from another. How do you suppose the driver you just helped will act?  We don’t know but we would hope they will do the same.

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