Selling deception & enabling criminals – how we’ve hit a new low

I’m so furious, but sadly not surprised at all, with the news this week about the unethical, shameful and, frankly, criminal actions of companies such as Westpac and NAB. They are not alone, far from it, but they stand out as current heinous examples of the deception, greed and corruption emanating from the highest levels of business and its devastating impact on people.

Someone asked me the other day if this was the fault of the salespeople who sold the junk insurance or billed dead people, or the fault of compliance teams that ignored 23 million illegal transactions. Yes, they are complicit by their actions; however, this conduct, behaviour, approach, call it what you will, was condoned, endorsed and enabled by senior management and their boards. The buck stops with … read more by subscribing.