Seth Godin is a master at providing pithy, sage advice and I couldn’t go past a recent post of his that really spells out the importance of knowing when to say NO.
His article made me recall an earlier article I wrote back on 2007 called ‘Learn to say NO’ which focused on standing up for your value and pricing and not being intimidated by bully buyers.
All of this coincided with an article in The Age newspaper this week about ‘The customer can be wrong’ highlighting the issue of employee safety around sexual harassment of staff by customers.
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