Tap into the power of a customer first culture
Being customer-centric means sharing an unequivocal belief that by demonstrating superior customer-centric behaviour, by investing heavily in making the customer’s experience unique and pleasurable, you will get increased support – and profits – from an expanding, loyal customer base. Yet many organisations do not make these expectations and links clear to their people who remain operationally focused and ‘disconnected’ from the customers. Through a range of engagement workshops, we help organisations enable and empower every member of the organisation to make decisions on the spot to address client’s issues and needs. This includes ensuring the brand stories, purpose, strategy, sales messaging and value propositions are all centred around the customers success and how their founders and employees helped their customers succeed.
Selling is now a team sport
Everybody in a business, organisation, or community group can affect its brands and sales results. We recognise that everybody lives by selling something and that selling is about the principle of exchange – the exchange of ideas, innovations, products, tools, concepts, feelings, money and value. Creating healthy and viable sales cultures in organisations is about encouraging and training everybody in the life skills that underpin sustainable and ethical selling principles and skills so they can forge legitimate business relationships which serve the environment, people, business and communities.
Creating Customer Centric Cultures Engagement Workshops
C-suite and senior management engagement sessions
Targeted to CEOs and sales leaders, these sessions are designed to guide participants to build a customer centric organisation from the top down.
Sales leadership engagement sessions
Align sales leadership goals and actions to ensure all managers have the tools needed to nurture a sustainable customer centric culture.
Sales teams engagement sessions
Using an inquiry based learning approach, your sales team will work together to formulate a culture where customer centricity plays a central role.
Whole of business engagement sessions
Designed to engage people at all levels, these sessions help people understand what good sales and service looks like and how to create a client centric organisation.
Start building a client centric organisation with Barrett
Talk to us, your selling better advisory team, for the best steps to achieve a true customer first organisation.
The Barrett advantage
We bring a well-researched 21st century systems thinking approach to sales that includes a complete selling system. With a solid reputation for helping leaders quickly pivot and transition their sales teams and operations to sell better, we are here to help your business prosper.
Case Study
Total Sales Team Turnaround
Industry: Pharmaceutical Type: Public
Outstanding transformation from rapidly declining sales and share price due to a range of reasons to an 8% sales growth and trending upwards in a challenging market, with new business flowing in.
LinkedIn Promises Visibility. So Why Does Its Ad Model Make SMEs Invisible?
In 30 seconds The Problem SMEs are paying tech giants for visibility and getting ghost leads in return. LinkedIn's algorithm rewards large budgets and starves small ones - producing leads that look ...
The Incumbent's Curse: You Earned Your Seat. Here Is How You Keep It.
In 30 seconds The Problem. Winning a B2B account triggers a dangerous psychological shift. Salespeople who operated with sharp curiosity during the sale get comfortable once signed. They stop diagnosing ...
Stop "Just Checking In": How to Follow Up Like a Trusted Advisor
In 30 seconds The Problem: A deal stalls, anxiety creeps in, and the salesperson sends the most destructive email in modern B2B: "Just checking in." In one line, months of trusted advisor positioning ...
How to Keep Your Seat When Procurement Enters the Room
In 30 seconds The Problem: After months of strategic selling, the deal lands on a procurement officer's desk whose mandate is to commoditise your offering and drive the price down. Salespeople either ...
