Do you have clear criteria to assess the relevance and risk of every tender or RFP (request for proposal) that comes into your business? Do you know how much it…
In the midst of the trend and hype of ‘customer centricity’, ‘the customer experience (CX)’, ‘customer excellence’ and other such terms it appears there is something amiss – the rise…
How do I grow my business? How do I get a better ROI? How do I get more profitable sales? How do I attract and convert more customer? These are…
I am, by nature, a realist optimist who looks at what we can do, how we can make things better and so on. But I don’t do things on a…
How those who shame others for selling themselves are the biggest losers Let’s begin with a story about an excellent scientist. Someone so passionate and competent about his subject area…
I like to keep on top of what is current, what is emerging, and what is still an idea. This is why I make time each week to do research…
Everybody lives by selling something and so it is true for the banks and financial services businesses; however, it seems that too many people in some divisions of some of…
Steven Levitt, the co-author of Freakonomics, SuperFreakonomics, Think like a Freak and When to Rob a Bank, defines thinking like a freak as: “…putting away your moral compass and not…
In October 1983, I found myself in the clinical room of a middle aged medical doctor whom I was meeting for the first time. I was not a patient, I…
How many times have we all been tempted to click on a link that offers us ‘the secret of sales success’ only to find a website or article that is…
New Article Email Notification