Cringeworthy: how arrogance and ‘seniority’ destroy sales

By / / Attitudes & Behaviours, Coaching, Collaboration, Communication, Sales Meetings, Sales Talent

Here is a senior manager’s account of a real life, cringeworthy example of when a so called ‘experienced’ senior consultant completely stuffs up a prospective client meeting despite the young graduate, a millennial from the vendor’s company, sitting in the meeting with them instinctively knowing better and trying to do the right thing by the client and the company:

“One of the graduates from our team went out with a senior consultant on a prospective client meeting. Throughout the meeting the senior consultant was ignoring the prospective client and just trying to push one of our products. The graduate, …

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I’m really frustrated because we could all achieve magnificent sales results if only…

By / / Attitudes & Behaviours, Coaching, Sales Coaching, Sales Essentials, Sales Leadership, Sales Management, Sales Results, Sales Skills, Sales Strategy, Sales Training

I am, by nature, a realist optimist who looks at what we can do, how we can make things better and so on. But I don’t do things on a whim, my team and I study what is best practice and look to design, build and weave the various ingredients together to create cost effective, human-centred, strategy and process driven transformation frameworks and journeys that deliver magnificent results and highly capable people when it to comes to selling better.

So effective – cost wise and results wise – that it becomes a no-brainer.

Yet, too many business and sales leaders opt for …

I’m really frustrated because we could all achieve magnificent sales results if only… Read Post »

Is your sales problem really a sales leadership problem?

By / / Attitudes & Behaviours, Coaching, Education in Sales, Sales Coaching, Sales Driven Organisations, Sales Leadership, Sales Research, Sales Results, Sales Talent

Of course every business wants their sales people to prospect more, close more sales, produce more consistent sales results, achieve their sales targets/budgets, have happy, loyal clients, and so on.

Some of the most common questions we hear from sales managers, sales leaders and CEOs are:

‘How do we get our sales people to sell more, produce better sales results?’

‘How do we find better sales people who can sell?’

If you look at the overwhelming content on the internet about sales problems and issues it focuses mostly on sales people and their performance…. “how to sell more” is the most common search term.

However, …

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2017 Sales Trend 6 – Where are All the High Performance Sales Coaches?

By / / 12 Sales Trends Pages Category, Attitudes & Behaviours, Coaching, Sales Coaching, Sales Leadership, Sales Management, Sales Trends

Sales Trend 6 from our 12 Sales Trends for 2017 report is about sales coaching.

This sales trend focuses on how sales coaching is still lagging behind business coaching as a standard business discipline, but how the best sales leaders are using coaching to transform their sales teams and sales performances to maximise success. So what’s going on with sales coaching?

A lot has been written about coaching, specifically business coaching, over the years and the proof is that coaching, like anything if applied effectively, does work. For instance, the International Coach Federation (ICF) conducted a worldwide survey …

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The power of Sales Process Maps to deliver best sales practice

By / / Coaching, Education in Sales, Sales Benchmarking, Sales Coaching, Sales Leadership, Sales Management, Sales Process Maps, Sales Talent

Most new salespeople are thrown in the deep end when it comes to sales induction.

“Here go out with Josephine, our best sales person and be like her.”

Most salespeople, in general, are given no articulated sales process which means there’s nothing specific to be coached or trained to or to follow.

In sales teams we often have the blind leading the blind when it comes to achieving sales best practice.

Why? Because most businesses do not have an articulated sales process map(s) for their salespeople to follow. They treat selling as an action not as a profession with clearly defined …

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Lessons for sales teams from an elite sportsman

By / / Attitudes & Behaviours, Coaching, Competition, Education in Sales, Networking, Sales Leadership, Success

As part of our team’s regular coaching and development, a couple of weeks ago  Franco Crismann, one of Barrett’s BDMs went to a senior management business event at the MCG (Melbourne Cricket Ground) where Brian Lake, former Hawthorn/Western Bulldogs AFL footballer, spoke about maintaining a winning culture at work. Here is Franco’s report and reflections on the session:

“We had a room filled with C Level managers who were listening to a sports star talking about business and maintaining a winning culture at work, and I noticed them nodding in agreement. This, to be honest, surprised me.

What I …

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The new ABC of Sales – Always Be Coaching

By / / Attitudes & Behaviours, Coaching, Sales Coaching, Sales Leadership, Sales Management

Many of us may recall the 1992 film Glengarry Glen Ross that depicts two days in the lives of four real estate salesmen and how they become desperate when the corporate office sends a trainer, Blake, to “motivate” them by announcing that, in one week, all except the top two salesmen will be fired.

Blake, played by Alec Baldwin unleashes a torrent of verbal abuse on the men as his form of training and one of his most infamous lines is ‘ABC – always be closing’.  This infamous line has become synonymous with some sales motivational speakers and some industries as …

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The power of language and intent in Sales & Coaching

By / / Attitudes & Behaviours, Brain Science, Coaching, Communication, Neuroscience, Sales Coaching, Sales Culture, Sales Leadership, Sales Management, Sales Psychology

For the last 5 weeks I have been working around Australia helping a major client get their sales leadership team ready to roll out their new Sales Strategy and Sales Process, their version of ‘the way we sell around here’. It’s been pretty exciting and extremely well received. Why? The language we are using is clear, simple, strong and positive. Our intent is purposeful and inspiring. There is a compelling reason to want to be a part of this new era. People can see a clear pathway forward.

Part of this sales strategy and sales process roll out …

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The vital life (& sales) skill of Reflection

By / / Attitudes & Behaviours, Coaching, Life Skills, Sales Coaching, Sales Management, Self Development, Time Management, Wellbeing

As I sit at my desk writing this article I am reflecting on the past 4-5 weeks where sitting at my desk and taking time to think, ponder, and reflect on ideas, my team, my work, our strategy, our wellbeing and so on has been few and far between. On one hand I am grateful that we are fully engaged (our work word for ‘busy’) and active with our work and clients, on the other hand I am mourning the lack of those small time outs when I can create the space to look into both the details and vast …

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Sales Trend 7 – Beyond Sales KPIs

By / / Attitudes & Behaviours, Coaching, Performance Management, Sales Coaching, Sales Leadership, Sales Trends

The 2015 Sales Trend 7 – Beyond Sales KPIs see our focus shifting to how we can get closer to the moments of truth and measure sales effectiveness in a complex world. In a nutshell, this trend is showing leadership moving from a deficiency orientation (i.e. performance management when things go wrong) to a competency orientation (i.e. coaching people to achieve their best performance). It is important to note that this trend also requires a mindset shift amongst the managers involved in such a transformation.

Most companies at some stage in their history have struggled with identifying the …

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