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Why I want to tell you what to do, but I won’t, even if I know better

We’ve all been there

How many times do we want to tell our clients what to do?

After only a few sentences uttered by them we, of course, know immediately what their issue is. We’ve seen it 10s or 100s of times before. It seems so obvious to us what they should do.

“If only they would just do this… it would be so much better/ save them so much time/ get them there faster/ make them safer, etc.” I hear you cry.

Welcome to the world of domain expertise when you (potentially) know a lot more about something than someone else does. It can be very frustrating to sit by listening patiently waiting for them to finish before you to tell someone what they should do.

Wouldn’t it be lovely if people would just accept our knowledge and expertise and see how useful and … read more by subscribing.

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