Selling Better, Faster – Total Sales Team Turnaround

By / / Case study, Optimism, Sales Benchmarking, Sales Consulting, Sales Driven Organisations, Sales Leadership, Sales Management, Sales performance, Sales Results, Sales Strategy, Sales Training, sales-process-map, Selling Better, Strategy, Success, Systems Thinking

I’m feeling elated and vindicated yet again.

I’m feeling very optimistic about the future of sales systems and sales stewardship.

Two weeks ago I sat down with a very large key B2B client of ours to do a two year retrospective on their Selling Better Project. Considering where we started with this Executive General Manager  discussing his major issues, concerns, ideas and opportunities around their lack of sales strategy, sales operational framework and sales processes, the lack of stewardship and coordinated discipline within the national sales team, the turnaround and results have been thrilling on many levels:

  • Sales are up 8% and steadily …

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Selling Better, Faster using Real Time Sales Education

By / / Coaching, Collaboration, Customer Service, Education in Sales, Environment & Sustainability, Optimism, Sales Coaching, Sales Driven Organisations, Sales performance, Sales Results, Sales Skills, Sales Training, sales-process-map, Selling Better, Solution Selling

I’m feeling elated.

I’m feeling vindicated.

I’m feeling very optimistic about the future of sales education and sales mastery.

Three weeks ago we started working with and coaching a telesales team of 9 people based in regional NSW.

Week one post the first session, sales had already started to improve and by week three, this sales team had their best sales week ever. The sales leader revealed this in the session we had this week and attributed it to the training we are doing.

Now that’s something to be optimistic about.

How did we do this?

Our focus was to help them sell better, faster using real …

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Sales – the new team sport

By / / 12 Sales Trends Pages Category, Attitudes & Behaviours, Collaboration, Role Clarity, Sales Culture, Sales Driven Organisations, Sales Results, Sales Trends

Sales trend 9 from the Barrett 12 Sales Trends Report for 2019 explores the characteristics and benefits of truly integrated sales teams.

The future of the individual ‘solo’ salesperson is coming to an end for most businesses.

What is taking their place is an integrated team of people working on sales together.

Sales leaders do not need teams of individual B2B salespeople, they need people with a diverse range of skills working as integrated teams across a range of sales disciplines and capabilities.

Teams who can cover areas such as sales and territory planning, account development, CRM & sales pipeline …

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Avoiding a Kodak Moment: A positive Case Study on managing change for better sales & business

By / / Attitudes & Behaviours, Case study, Sales Driven Organisations, Sales Leadership, Sales Results, Sales Strategy, Selling Better, Success

A positive Case Study on managing change, pain and quick wins in line with a Long Term Strategy

Human beings, by and large, are notorious for staying with what is familiar to them and not wanting to ‘rock the boat’, instead chasing the familiar quick fix, the easy option, that which feels safe and comfortable.

‘Why not get as much out of today as I can and to hell with the future’. Boom and bust mentality.

‘We’ve always done it this way, no need to change’. Staying in our comfort zone mentality.

‘If it’s not broken, why fix it?’ Not keeping an open mind …

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Check the ‘Sales Fitness’ of your Sales System

By / / Sales Benchmarking, Sales Consulting, Sales Culture, Sales Driven Organisations, Sales Leadership, Sales Strategy, Systems Thinking

For those people who have been reading my work for some time know that in order to achieve peak sales fitness, now and in the long term, I advocate that business and sales leaders and their sales teams need to adopt a Systems approach to sales operational excellence in order to sell better, deliver competitive sales strategies that work, find new uncontested markets and at the same time minimising execution risk on the ground.

My persistence in promoting and advocating for a Systems approach to sales excellence is deliberate on every level because if we want to stay in business and …

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Less IS More when it comes to Sales Planning & Market Segmentation

By / / Sales Driven Organisations, Sales Market Segmentation, Sales Planning, Sales Results, Sales Strategy, Selling Better, Strategy, Success

Less Is More when it comes to doing good strategy, sales planning and market segmentation.

As Michael Porter, Professor and ‘Father’ of Competitive Strategy (Harvard Business School), says:

  • The essence of good strategy is choosing what not to do;
  • The essence of strategy is that you must set limits on what you are trying to accomplish; and
  • Strategy 101 is about choices. You cannot be all things to all people. It’s about making choices, trade-offs. It’s about being deliberately different

This is the essence of good strategy, yet time and time again we see many sales teams experiencing …

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The 5 Dimensions for Sales Alignment, Harmony & Success

By / / Assessments, Education in Sales, Sales Culture, Sales Driven Organisations, Sales Leadership, Success

As CEOs and sales leaders, we understand that there are many factors that make for a successful sales strategy, operating system and sales team in the competitive, complex, variable world of selling. Leading a sales team and operation is like bringing together an orchestra where there is a fine line between success and failure, being harmonious or out of tune.

As sales professionals, we can often find ourselves either ‘firing on all cylinders’, ‘kicking goals’ and ‘getting the job done’ or feeling ‘not quite right’, ‘out of sorts’, or ‘off our game’ and often not really sure as …

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4 Questions to Test if your Sales & Prospecting Tactics are Ethical

By / / Attitudes & Behaviours, Ethics & Values, Performance Management, Prospecting, Sales Driven Organisations, Sales Management, Sales Motivation & Rewards, Selling Better
  • Do other people stand to gain from your sales tactics and actions?
  • Do your sales tactics and actions have a positive influence on your own and others’ well-being and self-esteem?
  • Do your sales tactics and actions move you and your customer closer to your respective short- and long-term goals?
  • Would most people approve of how you prospect for new business and sell?

    • If each of us can honestly answer “yes” to these questions, then it would appear that our sales and prospecting efforts are underpinned by sound ethics and behaviours and set up to deliver a fair exchange of value for both buyer and …

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    Sales Trend 6: Moving CX & HX – really it’s all about people now

    By / / 12 Sales Trends Pages Category, Customer Service, Sales Culture, Sales Driven Organisations, Sales Results, Sales Strategy, Selling Better, Strategy

    Sales Trend 6 of Barrett’s 12 Sales Trends for 2018 is about the ‘human experience’ in businesses and sales.

    The terms Customer Experience and Customer Centric have been around for some time. These terms are now referred to in shorthand as CX. Now a new term is emerging – HX, the Human Experience.

    What does all this mean? Aren’t they the same thing?

    This sales trend explores the terms CX and HX and helps put into perspective the old and the new when it comes to creating a competitive winning edge in sales and business.

    Let’s look at some definitions first:

    In commerce, customer …

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