Don’t tell me it’s out of your control

By / / Attitudes & Behaviours, Brand & Reputation, Value Proposition & Value Add, Vision, Mission & Purpose

‘It’s out of my control.’ ‘I can’t do anything about it.’ ‘I’m just the sales person.’

Sales people who sell in equipment and service contracts take note. This story is about you and your responsibility to the customer for the life of the sale not just the initial sale of the machine and the signing of the contract.

The quotes above are what I heard this week from a sales person from a well-known equipment manufacture who sold us a complete equipment and service package 18 months ago. It certainly wasn’t what I wanted to hear. Without going into too much detail …

Don’t tell me it’s out of your control Read Post »

You’re on show

By / / Attitudes & Behaviours, Brand & Reputation, Emotional Intelligence, Ethics & Values, Sales Culture, Sales Relationships, Self Promotion, Value Proposition & Value Add

Today people are looking for honesty and authenticity and do not have time to be misled. They want to work with people who are what they say they are. They are assessing your every word and action. They are looking beneath the surface and are wanting to see the real you.

Many people are now more wary about companies and sales people making big claims and promises with lots of ‘sizzle’. They are wary of the ‘charmers’ and the sales people after the ‘big kill’. What they are now looking for is the steak and all that comes with …

You’re on show Read Post »

Scroll to Top