How do we enable our ‘pilots and crew’ to land safely?

As a Learning and Development professional you can ensure your “pilots and crews” not only perform well during normal operations, but can also be equipped with the right training, coaching and support when the crisis hits.

Whether your business has been affected by the COVID-19 crisis directly or through the ripple effect along the supply chain and out to customers, your sales and service staff and their leaders are probably worried now -both personally and from the business point of view- about how to manage sales and service operations remotely with the disruptions the crisis might cause to their customers, how to keep the sales revenue coming in and sales figures up, and how to have those tough conversations with their customers who might be in a worse situation.

Whatever the challenges are, this is a good time to train, coach, develop and quickly up-skill your sales and service team and their leaders to deal with their new reality.

We have remote solutions in place to help you:

Coaching teams during critical times: Working remotely, detached from customers and colleagues, your sales team needs more care and support, not just around practical skills. “How to coach Sales Teams in Times of Uncertainty” is a combination of online topics and practical small group remote video workshops for coaches and sales leaders to coach their teams through and beyond this crisis.
Quickly up-skill teams to adapt how they sell and service around here now: Quickly up-skill your team with the key skills, tools and capabilities that they need to be in peak condition to sell and service better at this moment. We have short and succinct webinars and remote workshops on selected specific topics to cater for your most urgent training and development needs (e.g. Strategic KAM, difficult client communications, remote in-person selling, customer retention, etc.)
Do you need to recruit and induct staff quickly?: We have a range of off-the-shelf and customisable tools and templates to help you recruit and induct efficiently from behavioural interview questions to psychometric assessments to sales process mapping and training.
Customer communication & messaging during COVID-19: The needs of people and businesses have changed as a result of COVID-19. The style, tone and type of communications that your customers need now might be completely different to what your team has been used to conveying. We can coach your sales and service teams to communicate with your customers during the COVID-19 crisis and be alert to new opportunities as the new reality emerges. Besides online training content we also provide remote small group training sessions to practice and implement how to communicate during difficult times. Session setup and duration are planned and scaled according to your team size and needs.
Seize the day to train and up-skill your sales and service teams: Seize the day, use the quieter weeks to train and up-skill your sales and service teams with a combination of online education and remote classroom setting (you can go anywhere between 100% online to 100% remote classroom; we can adjust the dial to your preference and priorities) across a whole range of over 50 sales subjects.
‘How we sell & service around here’ process maps & buyer’s briefs: most people learn how to sell and service by default not design which leads to poor induction and inconsistencies in performance. We are able to help you identify, track and map best practices sales and service standards, behaviours, tasks and activities across your selling and buying cycle making it easier and quicker to induct your people so they are up and running, selling and servicing better, faster. We can also build customised buyer’s briefs for your sales and services teams to use when working with clients to make it easier to find viable solutions and sell better, faster.
Customer care, retention and new opportunities during COVID-19: Your customers are also going through unprecedented changes in their circumstances. Train your customer service teams so they can provide the support and care needed to respond to the changed landscape. Help them spot and see new opportunities so the business can act on emerging trends and client intel. We can apply a similar combination of online training and remote group classroom sessions as above.
Fire brigade sessions: Fast and efficiently deal with immediate issues and opportunities on your marketplace. These are short and succinct remote workshop sessions for you, your leadership and sales and service teams on selected specific topics to cater for your most urgent needs.
Crises can bring out the best in people: We have two sayings that resonate here ‘It’s all about opportunity’ and ‘There’s no such word as can’t’. A team with a positive ‘can do’ mindset who is open to opportunity will make a real difference to their own wellbeing and resilience, and the business’ bottom line. We can deliver online modules and remote coaching support to train your sales managers and teams on how to adapt and deal with the new sales situation, unearth opportunities, master personal challenges, and keep a healthy ’can do’ mindset.