Employees higher in Emotional Intelligence are more effective when performing many workplace roles and accountabilities. Emotionally Intelligent organisations provide the opportunity for newly hired employees to quickly assimilate into the workplace culture.
Workplace research shows that Emotional Intelligence predicts levels of employee performance for many important workplace variables. For example, Emotional Intelligence accounts for a significant portion of the variance in employees' effectiveness for the following:
Workplace performance indicator % of variance*
- Leadership effectiveness 36%
- Sales success 23%
- Teamwork 14%
- Stress tolerance 19%
- Organisational commitment (i.e., intention to stay) 22%
- Job satisfaction 24%
- Organisational Citizenship Behaviour (i.e., employee loyalty and engagement) 28%
- Absenteeism 29%
- Innovation and employee creativity 12%
- Customer service quality 12%
* Percentage variance accounted for by Emotional Intelligence is statistically significant at the p<0.05 level.
At BARRETT we are continuing to apply the latest research and market findings to our sales, service, management, teamwork and leadership work and integrating emotional intelligence (EI) with skill, knowledge, behaviour, values, process and strategy.
For further information see our Workplace Emotional Intelligence in Sales & Leadership paper