The Sales Culture transformation and competency project we worked on with you in 2008 has been such a great success for our team. The culture is now fantastic and the morale of the Sales Team is very good. We aimed for the culture we wanted and got it. People have settled into their roles and are working out fantastically. It was the planning and thinking behind it that made it work. The Competency work has, without a doubt, made a difference. The Sales Competencies are 'Gold'. We refer to them all the time and the Sales People are using them as well to develop themselves and have clearer, more accountable, performance reviews. The competencies helped our team realise how responsible they need to be in their roles.