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Customer Service

BarrettSalesTrends2018-logo-Sales-Trend-3-Human-Centred-Selling-designing-Empathetic-Customer-Centric-Cultures

Sales Trend 3: Human Centred Selling – designing Empathetic Customer Centric Cultures

By 12 Sales Trends Pages Category, Attitudes & Behaviours, Brain Science, Collaboration, Communication, Complex Selling & Transactional Selling, Customer Service, Emotional Intelligence, Sales Culture, Sales Trends

Sales Trend 3 from the Barrett 12 Sales Trends Report for 2018 is about Human Centred Selling. Bestselling author and business icon Stephen Covey once said: “When you show deep…

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Rudeness-Is-the-Weak-Persons-Imitation-of-Strength

Why you shouldn’t let rudeness lead to the ruination of business and sales

By Attitudes & Behaviours, Brand & Reputation, Communication, Customer Service, Ethics & Values, Life Skills, Presentation & Grooming, Sales Relationships, Self Development, Wellbeing

In the midst of the trend and hype of ‘customer centricity’, ‘the customer experience (CX)’, ‘customer excellence’ and other such terms it appears there is something amiss – the rise…

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