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	<title>Barrett Sales Blog &#187; Sales Relationships</title>
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	<link>http://www.barrett.com.au/blogs/SalesBlog</link>
	<description>highlighting emerging competencies in elite sales performance including sales training, sales consulting, sales performance</description>
	<lastBuildDate>Thu, 29 Jul 2010 00:23:40 +0000</lastBuildDate>
	
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		<title>What’s the difference between a member, a client and a customer?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/592/sales/what%e2%80%99s-the-difference-between-a-member-a-client-and-a-customer/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/592/sales/what%e2%80%99s-the-difference-between-a-member-a-client-and-a-customer/#comments</comments>
		<pubDate>Thu, 22 Jul 2010 00:34:44 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Ethics & Values]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Skills]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=592</guid>
		<description><![CDATA[What’s in a name?  Well, there seems to be some confusion in the market place around the terminology used to describe those people who pay us money for goods, services, experiences, donations, etc.
Different industries can have different terms for the consumers of their products and/or services.  We see terms such as customer, client, patient, guest, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>We want more than a script</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/577/sales/we-want-more-than-a-script/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/577/sales/we-want-more-than-a-script/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 06:24:27 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Prospecting]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Skills]]></category>
		<category><![CDATA[Sales Training]]></category>
		<category><![CDATA[Tips]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=577</guid>
		<description><![CDATA[Hundreds of thousands, if not millions of sales people around the world use sales scripts.  Used properly, sales scripts act as scaffolding or bridgework to earn us the right to have a meaningful discussion with our prospecting customers, members, donors or subscribers.  The sales script is a well constructed set of guidelines that support us [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2010/577/sales/we-want-more-than-a-script/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Collaboration &#8211; The New Competition</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/572/sales-management/collaboration-the-new-competition/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/572/sales-management/collaboration-the-new-competition/#comments</comments>
		<pubDate>Thu, 08 Jul 2010 01:31:07 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Performance Management]]></category>
		<category><![CDATA[Sales Leadership]]></category>
		<category><![CDATA[Sales Management]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Skills]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=572</guid>
		<description><![CDATA[The New Competition was voted by you as the number 7  Sales Trend for 2010.  Over the coming years, we will see collaboration become the new competition.  Markets around the world are crying out for collaboration as innovation and differentiation become scarce in a sea of commoditised products and services.
Sales people who see themselves as [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is internal competition eating away at your sales results?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/560/sales-management/is-internal-competition-eating-away-at-your-sales-results/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/560/sales-management/is-internal-competition-eating-away-at-your-sales-results/#comments</comments>
		<pubDate>Thu, 01 Jul 2010 00:30:10 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Ethics & Values]]></category>
		<category><![CDATA[Performance Management]]></category>
		<category><![CDATA[Sales Leadership]]></category>
		<category><![CDATA[Sales Management]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Talent]]></category>
		<category><![CDATA[Self Development]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[Value Creation]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=560</guid>
		<description><![CDATA[Many sales cultures are traditionally based on respect for authority, status and success, and encouraging competitive, challenging and achievement-oriented atmospheres.  Although this is not true for all businesses, especially in the 21st Century!  There are a growing number of businesses adopting more collegiate, lead team approaches.  However, despite different types of cultures, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Selling is not a dirty word</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/518/relationships/selling-is-not-a-dirty-word/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/518/relationships/selling-is-not-a-dirty-word/#comments</comments>
		<pubDate>Wed, 02 Jun 2010 05:09:21 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Ethics & Values]]></category>
		<category><![CDATA[Sales Relationships]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=518</guid>
		<description><![CDATA[We are not born with our beliefs or values, they are taught to us.  Our thoughts, feelings, views and opinions about the world are shaped by our experiences of many people and many things.  They are coloured, rightly or wrongly, by our perceptual filters which we learn from others.
‘Watch who you let near your mind’ [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do you have difficult clients or are they just different?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2009/379/sales/do-you-have-difficult-clients-or-are-they-just-different/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2009/379/sales/do-you-have-difficult-clients-or-are-they-just-different/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 00:00:39 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Skills]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=379</guid>
		<description><![CDATA[Style adaptability is where a person can read another person’s preferred communication style and adjusts their own communication style to that of the other person, thus making shared communication and understanding easier.  It is imperative to the principle of exchange and critical to any sales role, yet it is often one of the most poorly [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2009/379/sales/do-you-have-difficult-clients-or-are-they-just-different/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting back to sales basics</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2009/334/relationships/getting-back-to-sales-basics/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2009/334/relationships/getting-back-to-sales-basics/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 03:51:35 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Sales Planning]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=334</guid>
		<description><![CDATA[It’s time to get back to basics.
I don’t know about you but recently I have found myself getting more and more distracted by the latest trend and fads, especially the social media phenomena. My reason for this is that I have been trying to get my head around social media and specifically, the impact on [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2009/334/relationships/getting-back-to-sales-basics/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>What are the benefits of a CRM system in your business?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2009/324/value-creation/what-are-the-benefits-of-a-crm-system-in-your-business/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2009/324/value-creation/what-are-the-benefits-of-a-crm-system-in-your-business/#comments</comments>
		<pubDate>Wed, 07 Oct 2009 07:18:14 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Sales Planning]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Value Creation]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=324</guid>
		<description><![CDATA[First of all what does CRM stand for?  CRM = Customer Relationship Management.
The concept of CRM has been around for a long time. The original form of CRM was a manual card system kept by a sales person that usually sat on the sales person’s desk or alongside them in the car.  These client cards [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2009/324/value-creation/what-are-the-benefits-of-a-crm-system-in-your-business/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Entrepreneurial Sales Person</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2009/214/success/the-entrepreneurial-sales-person/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2009/214/success/the-entrepreneurial-sales-person/#comments</comments>
		<pubDate>Fri, 12 Jun 2009 04:06:35 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Self Development]]></category>
		<category><![CDATA[Success]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=214</guid>
		<description><![CDATA[As part of my ongoing professional  and personal development I belong to a CEO leadership group where we meet monthly and discuss a whole range of topics to stimulate our thinking and decision making.
Recently we discussed the concept and qualities of Successful Entrepreneurs.  Besides making the obvious comparisons with ourselves as to whether we met [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2009/214/success/the-entrepreneurial-sales-person/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Success is a moving platform</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2009/201/relationships/success-is-a-moving-platform/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2009/201/relationships/success-is-a-moving-platform/#comments</comments>
		<pubDate>Thu, 21 May 2009 23:10:42 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=201</guid>
		<description><![CDATA[Do you have the wrong sales team delivering your sales strategy?
Ask yourself the follow the questions:

How has your strategy and /or market place changed recently?
How have you seen the role of &#8217;sales&#8217; change over the last few years in your industry?
How do your sales people compare to your competitors?
How do your sales people need to [...]]]></description>
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		<slash:comments>2</slash:comments>
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