Did you know that most businesses are unaware of the repeat business and new sales opportunity potential that lies within their customer service teams? There’s a stat going around that…
“Mirror, mirror, on the wall, who is the greatest of them all?” The majority would cry Brand of course – brand maketh the company. This includes brand aesthetics, logos and…
As a Learning and Development professional you can ensure your “pilots and crews” not only perform well during normal operations, but can also be equipped with the right training, coaching…
Do you remember the plane that landed on the Hudson River in New York City in 2009? Your business might not have been struck directly – like Captain Sullenberger’s plane…
Crises bring many challenges but they can also bring many opportunities. New opportunities and new markets or micro markets emerge, new ways of doing business open up, new customers become…
I’m feeling elated. I’m feeling vindicated. I’m feeling very optimistic about the future of sales education and sales mastery. Three weeks ago we started working with and coaching a telesales…
By guest writer Jens Hartmann, Head of L&D, Barrett Driving away customers Have you ever come across a salesperson making assumptions about you, your needs and expectations, or your experience?…
Sales Trend 6 of Barrett’s 12 Sales Trends for 2018 is about the ‘human experience’ in businesses and sales. The terms Customer Experience and Customer Centric have been around for…
Many articles have been written about the many, many excuses salespeople come up with as to why they haven’t hit their sales targets, why they find it hard to sell,…
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