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	<title>Barrett Sales Blog &#187; Customer Service</title>
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	<link>http://www.barrett.com.au/blogs/SalesBlog</link>
	<description>highlighting emerging competencies in elite sales performance including sales training, sales consulting, sales performance</description>
	<lastBuildDate>Thu, 29 Jul 2010 00:23:40 +0000</lastBuildDate>
	
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		<title>What’s the difference between a member, a client and a customer?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/592/sales/what%e2%80%99s-the-difference-between-a-member-a-client-and-a-customer/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/592/sales/what%e2%80%99s-the-difference-between-a-member-a-client-and-a-customer/#comments</comments>
		<pubDate>Thu, 22 Jul 2010 00:34:44 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Ethics & Values]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Skills]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=592</guid>
		<description><![CDATA[What’s in a name?  Well, there seems to be some confusion in the market place around the terminology used to describe those people who pay us money for goods, services, experiences, donations, etc.
Different industries can have different terms for the consumers of their products and/or services.  We see terms such as customer, client, patient, guest, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>We want more than a script</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/577/sales/we-want-more-than-a-script/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/577/sales/we-want-more-than-a-script/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 06:24:27 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Prospecting]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Skills]]></category>
		<category><![CDATA[Sales Training]]></category>
		<category><![CDATA[Tips]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=577</guid>
		<description><![CDATA[Hundreds of thousands, if not millions of sales people around the world use sales scripts.  Used properly, sales scripts act as scaffolding or bridgework to earn us the right to have a meaningful discussion with our prospecting customers, members, donors or subscribers.  The sales script is a well constructed set of guidelines that support us [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Collaboration &#8211; The New Competition</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/572/sales-management/collaboration-the-new-competition/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/572/sales-management/collaboration-the-new-competition/#comments</comments>
		<pubDate>Thu, 08 Jul 2010 01:31:07 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Performance Management]]></category>
		<category><![CDATA[Sales Leadership]]></category>
		<category><![CDATA[Sales Management]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Skills]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=572</guid>
		<description><![CDATA[The New Competition was voted by you as the number 7  Sales Trend for 2010.  Over the coming years, we will see collaboration become the new competition.  Markets around the world are crying out for collaboration as innovation and differentiation become scarce in a sea of commoditised products and services.
Sales people who see themselves as [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>How do I deal with client objections?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/442/sales/how-do-i-deal-with-client-objections/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/442/sales/how-do-i-deal-with-client-objections/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 00:00:31 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Negotiation]]></category>
		<category><![CDATA[Sales Skills]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=442</guid>
		<description><![CDATA[Many sales people will tell you one of the biggest worries in sales, besides prospecting, is dealing with customer objections.  Its true many people do not like dealing with objections or conflict, however, it is also true that many people unintentionally create objections and conflict by not understanding a customer’s real needs or priorities and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>What makes customers unhappy?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/426/sales-attitudes/what-makes-customers-unhappy/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/426/sales-attitudes/what-makes-customers-unhappy/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 01:43:00 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=426</guid>
		<description><![CDATA[What’s happened to having a pleasant, hassle free customer experience in this country? We are hearing more and more war stories from customers.  Some go to buy something and are met with whinging, whiny staff or others return to a supplier (retailer or B2B) with a query, return, or problem to be resolved to be [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Do you have difficult clients or are they just different?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2009/379/sales/do-you-have-difficult-clients-or-are-they-just-different/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2009/379/sales/do-you-have-difficult-clients-or-are-they-just-different/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 00:00:39 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Skills]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=379</guid>
		<description><![CDATA[Style adaptability is where a person can read another person’s preferred communication style and adjusts their own communication style to that of the other person, thus making shared communication and understanding easier.  It is imperative to the principle of exchange and critical to any sales role, yet it is often one of the most poorly [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Should I fire my bad clients?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2009/371/value-creation/should-i-fire-my-bad-clients/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2009/371/value-creation/should-i-fire-my-bad-clients/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 00:24:52 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales Planning]]></category>
		<category><![CDATA[Value Creation]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=371</guid>
		<description><![CDATA[Run a mental checklist over your client base right now.  Who fits into the ‘good’ client list and who falls into the ‘bad’ client list?
It all really depends on what you define as good and bad.
As we know not all clients are good for your business. Some clients are a wrong fit for your business [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Sales is a team effort</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2009/365/sales/sales-is-a-team-effort/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2009/365/sales/sales-is-a-team-effort/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 22:11:22 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales Skills]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=365</guid>
		<description><![CDATA[Sales numbers and sales processes should be understood and owned by everybody in your organisation.   In today’s world if you are not directly in sales you are supporting someone who is.  This is why sales really is a team effort.
Rather than being just about a feel good factor and great staff alignment, this has practical [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2009/365/sales/sales-is-a-team-effort/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Count your chickens</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2009/129/relationships/count-your-chickens/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2009/129/relationships/count-your-chickens/#comments</comments>
		<pubDate>Thu, 19 Feb 2009 01:09:26 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Prospecting]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Tips]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=129</guid>
		<description><![CDATA[Everyone I am speaking to, at least, are aware they are working in a softening market.  Some businesses of course are counter cyclical, meaning they can make money in these tougher times i.e. outplacement firms for all the obvious reasons, but they are more the exception.  If you market is softer or heading or a [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2009/129/relationships/count-your-chickens/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Don’t take your frustrations out on your customers</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2008/118/sales-attitudes/don%e2%80%99t-take-your-frustrations-out-on-your-customers/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2008/118/sales-attitudes/don%e2%80%99t-take-your-frustrations-out-on-your-customers/#comments</comments>
		<pubDate>Thu, 06 Nov 2008 04:59:50 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=118</guid>
		<description><![CDATA[As mentioned before, Sales and Service roles are not for the faint hearted and can often take their toll on your good nature, your energy and your ability to deal effectively with frustrating issues, especially when you put in the effort to do the ‘right thing’ by your customers and it is not appreciated, acknowledged [...]]]></description>
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		<slash:comments>0</slash:comments>
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