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	<title>Barrett Sales Blog &#187; Customer Service</title>
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	<link>http://www.barrett.com.au/blogs/SalesBlog</link>
	<description>everybody lives by selling something.</description>
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		<item>
		<title>Getting Personal Or Time To Get Personal</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2011/1600/relationships/getting-personal-or-time-to-get-personal/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2011/1600/relationships/getting-personal-or-time-to-get-personal/#comments</comments>
		<pubDate>Thu, 08 Dec 2011 02:27:01 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales Relationships]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=1600</guid>
		<description><![CDATA[‘Getting Personal’ was voted as the Number 12 Sales Trends for 2011. Despite the advances in technology and the rise of the Internet, customers still want personal and single contact satisfaction. Contrary to some pundits who believe the role of salespeople is becoming obsolete with the proliferation of Internet and mobile technology, effective sales professionals and a personal approach to [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Procurement &amp; Value Managed</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2011/1356/value-creation/procurement-value-managed-%e2%80%93-getting-supply-chain-management-right/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2011/1356/value-creation/procurement-value-managed-%e2%80%93-getting-supply-chain-management-right/#comments</comments>
		<pubDate>Thu, 15 Sep 2011 02:25:09 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Procurement]]></category>
		<category><![CDATA[Value Creation]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=1356</guid>
		<description><![CDATA[‘Procurement &#38; Value Managed’ was voted as the Number 8 for Sales Trends for 2011. In 2011 we are seeing the development, thinking and sophistication of the Procurement Profession accelerate. This progression will surely see procurement on the front foot of supply chain management.  Around 60 percent of major global corporations now have Procurement and Supply at the executive table [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The New Age Customer</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2011/1067/customer-service/the-new-age-customer/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2011/1067/customer-service/the-new-age-customer/#comments</comments>
		<pubDate>Thu, 04 Aug 2011 02:42:24 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Procurement]]></category>
		<category><![CDATA[Sales Leadership]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=1067</guid>
		<description><![CDATA[In a world still recovering from the GFC and grappling with the buzz of social media, we are now in the midst of a war between retail and online shopping facing daily decisions about purchasing locally or overseas, and B2B sales teams challenged with moving from selling product transactions to being business people who can sell value and ideas. It’s [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why selling is now a team sport</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2011/815/relationships/why-selling-is-now-a-team-sport/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2011/815/relationships/why-selling-is-now-a-team-sport/#comments</comments>
		<pubDate>Thu, 17 Mar 2011 01:08:52 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Procurement]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Training]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=815</guid>
		<description><![CDATA[Subjected to marketing and sales monologues for the better part of 40 years in the form of blanket advertising, product brochures and ‘your call is important to us’ busy signals, customers have taken the lead and are way ahead of us when it comes to having sales and marketing dialogues.  Far more informed and sophisticated, and posting blogs, Facebook ‘Likes’, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Why we should take customer service more seriously</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/638/customer-service/why-we-should-take-customer-service-more-seriously/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/638/customer-service/why-we-should-take-customer-service-more-seriously/#comments</comments>
		<pubDate>Wed, 15 Sep 2010 03:34:05 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Ethics & Values]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=638</guid>
		<description><![CDATA[I propose that customer service is an assertive act, a proactive role that has an incredible impact on the attraction and retention of customers.  It represents the ‘front door’, the daily face of a business, ideally setting the scene for productive, healthy relationships.  I propose that customer service can often be a much harder, more gruelling role than selling; dealing [...]]]></description>
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		</item>
		<item>
		<title>Why you should stop trying to delight your customers</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/608/sales-attitudes/why-you-should-stop-trying-to-delight-your-customers/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/608/sales-attitudes/why-you-should-stop-trying-to-delight-your-customers/#comments</comments>
		<pubDate>Wed, 11 Aug 2010 00:16:20 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=608</guid>
		<description><![CDATA[Delighting customers does not build loyalty.  Reducing customers’ effort does. These were the findings from a large customer service survey conducted by the Customer Contact Council (CCC), and featured in the July edition of the Harvard Business Review.  The survey’s aim was to get answers to three questions: How important is customer service to loyalty? Which customer service activities increase [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>What’s the difference between a member, a client and a customer?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/592/sales/what%e2%80%99s-the-difference-between-a-member-a-client-and-a-customer/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/592/sales/what%e2%80%99s-the-difference-between-a-member-a-client-and-a-customer/#comments</comments>
		<pubDate>Thu, 22 Jul 2010 00:34:44 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Ethics & Values]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Skills]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=592</guid>
		<description><![CDATA[What’s in a name?  Well, there seems to be some confusion in the market place around the terminology used to describe those people who pay us money for goods, services, experiences, donations, etc. Different industries can have different terms for the consumers of their products and/or services.  We see terms such as customer, client, patient, guest, patron, member, subscriber, donor, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>We want more than a script</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/577/sales/we-want-more-than-a-script/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/577/sales/we-want-more-than-a-script/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 06:24:27 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Prospecting]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Skills]]></category>
		<category><![CDATA[Sales Training]]></category>
		<category><![CDATA[Tips]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=577</guid>
		<description><![CDATA[Hundreds of thousands, if not millions of sales people around the world use sales scripts.  Used properly, sales scripts act as scaffolding or bridgework to earn us the right to have a meaningful discussion with our prospecting customers, members, donors or subscribers.  The sales script is a well constructed set of guidelines that support us when we prospect. Good sales [...]]]></description>
		<wfw:commentRss>http://www.barrett.com.au/blogs/SalesBlog/2010/577/sales/we-want-more-than-a-script/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Collaboration &#8211; The New Competition</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/572/sales-management/collaboration-the-new-competition/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/572/sales-management/collaboration-the-new-competition/#comments</comments>
		<pubDate>Thu, 08 Jul 2010 01:31:07 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Performance Management]]></category>
		<category><![CDATA[Sales Leadership]]></category>
		<category><![CDATA[Sales Management]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Sales Skills]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=572</guid>
		<description><![CDATA[The New Competition was voted by you as the number 7  Sales Trend for 2010.  Over the coming years, we will see collaboration become the new competition.  Markets around the world are crying out for collaboration as innovation and differentiation become scarce in a sea of commoditised products and services. Sales people who see themselves as collaborators, both internally (colleagues, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>How do I deal with client objections?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/442/sales/how-do-i-deal-with-client-objections/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/442/sales/how-do-i-deal-with-client-objections/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 00:00:31 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Negotiation]]></category>
		<category><![CDATA[Sales Skills]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=442</guid>
		<description><![CDATA[Many sales people will tell you one of the biggest worries in sales, besides prospecting, is dealing with customer objections.  Its true many people do not like dealing with objections or conflict, however, it is also true that many people unintentionally create objections and conflict by not understanding a customer’s real needs or priorities and failing to find common ground. [...]]]></description>
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		<slash:comments>0</slash:comments>
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