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	<title>Barrett Sales Blog &#187; CRM</title>
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	<description>everybody lives by selling something.</description>
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		<title>Are you letting online leads go cold?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2011/1009/crm/are-you-letting-online-leads-go-cold/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2011/1009/crm/are-you-letting-online-leads-go-cold/#comments</comments>
		<pubDate>Thu, 30 Jun 2011 05:03:07 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=1009</guid>
		<description><![CDATA[Middle of last year I wrote about sales training and social media and in particular the impact on car dealerships and their sales teams. In particular, their tardiness in responding to online leads.   Well it seems this is still a problem &#8211; only the other week one of my coaching clients told me about his dealings with a prestigious car [...]]]></description>
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		<title>CRM as a business strategy</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2011/993/communication/crm-as-a-business-strategy/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2011/993/communication/crm-as-a-business-strategy/#comments</comments>
		<pubDate>Thu, 23 Jun 2011 00:48:47 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Procurement]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=993</guid>
		<description><![CDATA[‘CRM as a business strategy’ was voted as the Number 6 Sales Trends for 2011. Looking at your Customer Relationship Management systems (CRM’s) as a piece of software? Think again. While CRM’s are getting better, easier and cheaper to use, this year more companies are positioning their CRM’s as a marketing channel to map the true value of their clients [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Why we should manage &amp; measure Sales Inputs rather than Sales Results</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2011/965/success/why-we-should-manage-measure-sales-inputs-rather-than-sales-results/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2011/965/success/why-we-should-manage-measure-sales-inputs-rather-than-sales-results/#comments</comments>
		<pubDate>Thu, 09 Jun 2011 00:07:55 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Performance Management]]></category>
		<category><![CDATA[Prospecting]]></category>
		<category><![CDATA[Sales Training]]></category>
		<category><![CDATA[Success]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=965</guid>
		<description><![CDATA[Do you leave your sales results to chance?  Well you might be if you are like most businesses that are too fixated on Sales Results – the Outcomes. Managing by numbers, sales managers can get blinded by measuring the number of sales made and revenue and profit margins achieved rather than focusing on the vital activities that produce these outcomes [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Noise Reduction part 2: Is too much information making you miserable and losing you sales?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/509/some-sales-research/is-too-much-information-making-you-miserable-and-losing-you-sales/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/509/some-sales-research/is-too-much-information-making-you-miserable-and-losing-you-sales/#comments</comments>
		<pubDate>Wed, 12 May 2010 02:13:07 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Attitudes & Behaviours]]></category>
		<category><![CDATA[Call Reluctance]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Sales Planning]]></category>
		<category><![CDATA[Sales Research]]></category>
		<category><![CDATA[Time Management]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=509</guid>
		<description><![CDATA[With information comes choice and without proper guidelines and filters in place, too much information and too many choices can lead to indecision.  Indecision can then lead to paralysis making us unhappy, unproductive, and at worst, ineffective.  In sales careers, or any role for that matter, too much information and the subsequent indecision is a real killer – in fact, [...]]]></description>
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		<title>Are you ready for the phenomenon of Social Sales?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2010/492/communication/are-you-ready-for-the-phenomenon-of-social-sales/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2010/492/communication/are-you-ready-for-the-phenomenon-of-social-sales/#comments</comments>
		<pubDate>Thu, 15 Apr 2010 00:07:56 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Sales]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=492</guid>
		<description><![CDATA[Social Sales was voted by you as the number 4  Sales Trend for 2010.  Arguably, social media is contributing to the democratisation of information and, armed with this information, customers will demand different things from sales people and companies. Customers are tuning into online communities, blogs, forums, and social networks to gather information and make buying decisions. For instance, the [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Getting back to sales basics</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2009/334/relationships/getting-back-to-sales-basics/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2009/334/relationships/getting-back-to-sales-basics/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 03:51:35 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Sales Planning]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=334</guid>
		<description><![CDATA[It’s time to get back to basics. I don’t know about you but recently I have found myself getting more and more distracted by the latest trend and fads, especially the social media phenomena. My reason for this is that I have been trying to get my head around social media and specifically, the impact on the sales profession. As [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>What are the benefits of a CRM system in your business?</title>
		<link>http://www.barrett.com.au/blogs/SalesBlog/2009/324/value-creation/what-are-the-benefits-of-a-crm-system-in-your-business/</link>
		<comments>http://www.barrett.com.au/blogs/SalesBlog/2009/324/value-creation/what-are-the-benefits-of-a-crm-system-in-your-business/#comments</comments>
		<pubDate>Wed, 07 Oct 2009 07:18:14 +0000</pubDate>
		<dc:creator>Sue Barrett</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Sales Planning]]></category>
		<category><![CDATA[Sales Relationships]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Value Creation]]></category>

		<guid isPermaLink="false">http://www.barrett.com.au/blogs/SalesBlog/?p=324</guid>
		<description><![CDATA[First of all what does CRM stand for?  CRM = Customer Relationship Management. The concept of CRM has been around for a long time. The original form of CRM was a manual card system kept by a sales person that usually sat on the sales person’s desk or alongside them in the car.  These client cards sets were very valuable [...]]]></description>
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		<slash:comments>0</slash:comments>
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