Barrett Lead Team

Sue Barrett

Founder & Managing Director Barrett P/L

BSc, Cert (Strategic Management), Cert IV (Accredited Workplace Assessor & Trainer), 1997 winner of Telstra & Victorian Government Small Business Award, Inducted into the Business Women' Hall of Fame 2000, Finalist 1998 & 2001 Telstra Business Woman of the Year Awards

Sue's Blog "Sell Like a Woman".

Sue Barrett launched her own business in 1995 after holding senior positions with a leading consultancy and recruitment company. "In 1995 I started my business because I was frustrated seeing capable people going to waste in a one-size-fits-all approach to sales. Most people's efforts to increase sales are faddish or haphazard, following no logical process when strategising, selling, training or recruiting. This doesn't make them money, it costs them money."

Within two years, Sue's business won the Telstra & Victorian Government Small Business Award and is best known for its work in creating High Performing Sales Teams and have developed a unique position in the market place with IP specifically in the Australian Sales Competency space. However Sue and her team do more than that. Applying the latest research and market findings in sales, service, management, team work and leadership they integrate a variety of assessment protocols including emotional intelligence (EI) with skill, knowledge, behaviour, values, process and strategy. Sue and her team share in common the desire to help people grow and be successful through greater self-awareness, understanding and purposeful action. Key to their success is working with the whole person to develop their potential to engage in productive work relationships with the bigger picture in mind.

Sue is a dynamic speaker, an energetic presence and has established a credible public speaking and business profile . known for her no nonsense, tell-it-like-it-is, often humorous approach, she stands out from the usual crowd of existing business commentators. Sue's achievements stem from her ability to demystify the practices around achieving increased sales results and better workplace relationships with many individuals and organisations across the business spectrum including SME's & corporates. Within two years, Sue's business won the Telstra & Victorian Government Small Business Award. Sue was also a finalist in the 1998 and 2001 Telstra Business Woman of the Year Awards and was inducted into the Business Women's Hall of Fame in 2000. Sue is a much sought-after speaker, interviewee, business consultant and facilitator. Sue is currently writing her first book called 'Sell Like a Woman' and is the 'sales' writer for www.smartcompany.com.au. Sue has two young sons, is a competitive swimmer, enjoys painting and performing in musical theatre, and is a keen practitioner of yoga and meditation.

Sue is a much sought-after speaker and interviewee. Media organisations that have interviewed Sue include The Australian Financial Review, Channel 9's Small Business Show, BRW, The Herald Sun, The Age, Qantas inflight audio magazine and ANZ's Running Your Business magazine. Organisations that have booked Sue for speaking engagements include VECCI, ABN, Bayside Women's Network, WIMBN, IR Conferences Australia, Monash University, Australian Institute of Company Directors, Networx, BRW Victorian State Library Business Seminars, Glen Eira City Council Business Women's Network, Telstra, AIM, Hudson Successful Women Series, IABC (International Association of Business Communicators), CEO Institute, Victorian Institute of Sport, The Executive Connection (TEC), Regional Executive Group, and numerous City Councils including the Cities of Monash, Casey, Cardinia, Maroondah & Glen Eira.

Charni Cargill

Senior Consultant
BA, B Mark. Psych

Charni has had extensive experience across many industries including insurance, hospitality, retail, publishing and pharmaceuticals. These roles have included sales, marketing, recruitment, business development and management.

Charni has a triple degree in Business Marketing, Psychology and Arts. With a special interest in Sociology and Politics, she completed an internship with the Victorian State Parliament. This role involved extensive research and liaison with local councils across Victoria.

Charni has always been passionate about the interaction between people and process. Combining front-line experience in both sales and customer service, with team supervision and management, she has gained valuable insight into company culture and development. Central to Charni<92>s success is her ease of communication and ability to build relationships. This contributed to three Leader "Business of the Year Awards" in her previous role.

Lucy Lake

Psychometrics and Competency Profiling
BAppSc, Grad Dip Psych

As a Psychologist, Lucy's passion lies in 'making a difference' for individuals, leaders, teams, organisations and the wider community. Her experiences range from six years in customer service and retail, through to over three years at a Global HR Consulting firm, Personnel Decisions International (PDI) before joining Barrett early 2008. Lucy has also spent two years as a Lifeline telephone counsellor, time working in personal care, and has taken on several leadership roles for university and community initiative programs, and local government.

Her enthusiasm for Organisational Psychology stems from her decision to become a volunteer Intern with global HR Consulting firm, Personnel Decisions International (PDI) while studying. During her Internship, Lucy was selected to join the company to manage the Intern program, which she eagerly took on and spent the next three years running the entire recruitment process, and training and developing the 20 participants per year. Before moving on, Lucy's determination to continuously enhance operations and improve the program meant that there were competency based standard selection procedures in place, a firm training regime and professional and personal development opportunities for all participants. This role contributed to Lucy's awareness of the dynamics within a team and how to effectively performance manage people and work collaboratively to reach a common goal.

Whilst still maintaining the role of Intern manager, Lucy joined the PDI Consultant team and became a client and account manger where she provided advice, solutions, and expert partnership to her clients. Lucy's specialty in the Organisational Development field allows her to support her clients in recruitment and development processes, including extensive work with psychometric testing, interviewing, competency profiling, coaching, feedback, on-boarding, and training. Her Psychology background ensures any decisions are aligned with best practice, and her broad HR experience ensures the most appropriate solution is selected for any presenting problem.

Lucy is continuously involved in professional development opportunities and is accredited in a number of psychological tools, suicide prevention programs, medical and safety certificates, and several team calibration initiatives. All of her experiences allow Lucy to grow as a HR partner to her clients, and to take a broad, strategic approach to selection and development decisions.

Carla Majury

Office Manager

No information currently supplied.

Karen McCormack

Senior Consultant

From Tupperware to Telstra, Karen's industry experience is wide and varied. Having worked in retail, direct sales, transport, manufacturing and telecommunications, Karen has a sales and customer service career spanning over 20 years.

Encompassing both face to face and telephone sales, Karen has dealt with consumer and business customers alike. In 1994 Karen commenced her career at Telstra Corporation Limited as a Telesales Representative, she was promoted to the position Team Leader in 1995 and Account Executive in July 1997, a position she then held for over nine years.

Her primary responsibility at Telstra, was to develop, manage and maintain the relationship between Telstra and an assigned portfolio of customers within the region as well as business networking organisations such as The Business Chamber, Australian Industry Group and BNI. Customer size varied from SME to Corporate and traversed a broad range of industries including State & Local Government, Manufacturing, Banking & Finance, IT, Retail and Health service related organisations.

Key to Karen's success has been the ability to develop relationships at all levels within client companies. By understanding customers. business drivers and needs she have been able to identify and create innovative solutions that improve business processes, revenue generation opportunities or their own customer service. Karen's knowledge and experience in sales and service is second to none.

For many years Karen also played hockey and, in more recent times, embarked upon her career as an umpire and coach. Karen's passion for coaching began with an Under 14s representative hockey team and culminated in coaching and managing a panel of 18 umpires at a national tournament. She is still actively involved in Hockey umpiring today.

Deciding to combine her sales career with her passion for developing people, Karen joined Barrett in October 2007 and now enjoys the best of both worlds in both sales and sharing knowledge and experience in coaching and facilitation.

Jobst Schmalenbach

General Manager, System Administration & Web Development

Jobst was born and raised in Muenster which is in the north west of Germany. Having completed his trade apprenticeship as a Fitter and Turner, he returned to school to complete his senior years before going on to study a Degree in Mechanical Engineering.

Whilst he was studying at university, Jobst worked for his father's business which supplied all the internal furnishing and painting needs including tools for homes and small businesses. In addition, he drove for a large trucking company throughout Europe and was a DJ for a number of years. Upon graduating he was employed as a mechanical engineer but found the business and industry too restrictive.

Jobst migrated to Australia in 1989 and commenced his degree in Computer Science at Flinders University. He met Susan at the National Masters Swimming Titles in Brisbane in 1990 and later that year he moved from Adelaide to Melbourne to continue his studies at Monash University where he successfully completed his Bachelor of Digital Systems with First Class Honours.

Jobst started working part time for BARRETT looking after the computer system. Further he continued his studies doing a PhD in Adaptive Fuzzy Controls that he never finished due to the work at BARRETT.

Jobst has provided strong practical, intellectual and moral support for BARRETT, being the catalyst behind Susan commencing her own business.

Jobst is the General Manager of Barrett Consulting and is further responsible for System Administration, Web Design and the Online Presence of BARRETT, developing the computer system and other technical equipment which allows for the continued development of suitable systems for our work.